Terms of Service

These terms and conditions govern the use of the Drowning Prevention Auckland website https://www.dpanz.org.nz/.


You may make use of this site for personal use, non-commercial use or research, provided that any reproduction includes a prominent acknowledgement of Drowning Prevention Auckland’s rights in the relevant content. You may not use this site or the content on it for any other purpose or in any other way.


An order made via this site is an offer to purchase one or more products. When you place your order, Drowning Prevention Auckland will email you an acknowledgement. If there are any issues with your order we will try to contact you.

Acknowledgement of your order or acceptance by Drowning Prevention Auckland of payment for your order does not constitute acceptance of your order. Drowning Prevention Auckland’s acceptance of an order does not take place until the order is dispatched to you.

Where possible your order will be sent in one consignment. However, Drowning Prevention Auckland may send your order in multiple shipments.

The risk of any loss of, or damage to, any product will pass to you on delivery. Drowning Prevention Auckland may, in its entire and unfettered discretion, refuse an order. Refusal may, for example, result from:

  • The product ordered being unavailable, or
  • Fraudulent activity flags being activated, or
  • The identification of an error within the product information, including price or promotion.

Please note that stock levels are indicative only.


The products will comply, in all material respects, with their product descriptions appearing on this site at the time when you submit the order. If a product does not comply with it’s product description, you may return the product(s) and accept a refund or exchange the product(s). Contact: [email protected] to organise the return and refund.


Drowning Prevention Auckland has tried to ensure the content on this site is current, accurate and complete. However Drowning Prevention Auckland does not guarantee the content will be current, accurate or complete when you access it. Drowning Prevention Auckland provides the content on, or accessed through, this site, on an “as is” basis. You must make your own assessment of the suitability of the content and/or products for your own purposes. You are solely responsible for the actions you take in reliance on the content on or accessed through this site. Users seeking to rely on or verify any content or products contained on this site should contact us at the details above. Drowning Prevention Auckland may change the content or products on this site at any time without notice.


To the extent permitted by law:

  • All warranties, representations and guarantees (whether express, implied or statutory) are excluded, including without limit, suitability, fitness for purpose, freedom from virus, accuracy or completeness of this site or the content on or accessed through it; and
  • Drowning Prevention Auckland will not be liable for any damage, loss or expenses, or indirect losses or consequential damages of any kind, suffered or incurred by you in connection with your access to or use of this site or the content on or accessed through it.

If your use of this site or its content is subject to the Consumer Guarantees Act 1993 (“CGA”), you may have rights or remedies which are not excluded or limited by the above. If you are using this site or its content for business purposes, the above exclusions and limitations will apply and the CGA will not apply.


When you buy at Drowning Prevention Auckland you buy with confidence. We stand behind the products we sell and have one of the fairest returns policies in the market.


Unless stated otherwise, all items carry a 6 month warranty (some products have longer warranties). If you think your goods are faulty, simply return them in person to our office or send them with a covering letter containing your contact details and any information you think is relevant to:
Drowning Prevention Auckland
85 Westhaven Drive
Auckland, 1010

Once we have received your goods we will assess them and contact you to discuss the options. At first instance, we will organise to repair or replace the goods. If the goods cannot be repaired or replaced we will refund the purchase price.


Unused but still saleable goods complete in their original packaging may be returned to us for a full refund for up to 1 month after purchase, excluding any item that was specially ordered or modified to meet your specifications. Receipts must be provided. Replacement goods will be sent to you freight free.

This does NOT alter or reduce your rights under the Consumer Guarantees Act. It is an additional benefit to Drowning Prevention Auckland customers.


Like every retailer we require proof of purchase for returns. Ideally, this will be a copy of your receipt. If you can’t find your receipt we can usually bring up your purchase details on the computer.
If you do not have a copy of your receipt, we will need as many details as possible about your transaction, such as date of purchase, payment method, etc and we will try to find your transaction in the computer.

If you need help or advice with a return, please contact us: [email protected]


All web store customers are entitled to our Flat Freight fee’s:
$30 for South Island
$8 for Auckland
$15 for North Island except for Auckland

Flat Freight applies to online orders only.

International delivery: We do not ship items internationally via our web store. If you are an international customer and wish to purchase an item, please email us at [email protected]
Rural delivery (RD): Items going to rural delivery addresses usually take 1-2 days longer. RD orders may attract a $4 surcharge (bulky or heavy items may cost more) on top of the standard freight rate.

Island delivery (includes orders going to):
– Hauraki Gulf islands
– Chatham Islands
– Stewart Island
– Any other offshore island within New Zealand

Customers having orders sent to these destinations will be contacted with the respective freight prices.


Bulky and heavy items: Items that are too big or heavy to go via courier.

Dangerous goods (DG): Dangerous goods are solids, liquids or gases that can harm people, property or the environment and are subject to chemical regulations. Each dangerous good attracts a $10.00 DG charge on top of the standard freight rate. Dangerous goods (excluding flares) are typically sent via courier. Flares are sent via specialist freight companies. Please note delivery can take up to 10 days.
Items that are considered dangerous goods include the following:
– Inflatable life jackets
– Inflatable life jacket re-arm kits
– Flares

*Please note these are just examples, the exclusion is not limited to this list.

When purchasing, freight on heavy or bulky goods is calculated based on delivery within a main centre. In the event there is an extra freight charge (e.g outer area or rural delivery) we will contact you to explain the situation. Goods will be shipped once payment has been collected and validated. Customers will receive a dispatch notice with a tracking number once their order has shipped.


Each product on this web site is displayed with a lead time. This is an estimate of the time it will take for the goods to reach you in New Zealand once your payment is confirmed.

Your product will be shipped by courier or freight company depending on your selection of goods. Consignment details will be emailed to you allowing you to track your order using the carrier’s website.
Please email us [email protected] if you have a query about delivery.

Please note that dates given for delivery are a best estimate and are given in good faith but are not to be treated as a condition of the sale. No claim shall be made by you on account of late delivery however caused. Late delivery shall not constitute a breach of this contract by us, and you shall not be entitled to cancel the contract because of late delivery.


The names “Drowning Prevention Auckland”, “DPA” and “WaterSafe Auckland” and associated logos are the property of the WaterSafe Auckland Inc. All other product, service and brand names and logos on this site are trademarks of the companies who manufacture or supply the relevant product, service and brand names.

All other content on this site is owned by Drowning Prevention Auckland (or the relevant content supplier). Drowning Prevention Auckland is the exclusive owner of all rights in the compilation, design and layout of this site.


This site may contain third party content and links to third party websites. These have not been prepared by and are not controlled by Drowning Prevention Auckland. They are provided for your convenience only, and do not imply that Drowning Prevention Auckland checks, endorses, approves or agrees with third party content on this site or the third party websites it links to. If you wish to link to any part of this site, you must get Drowning Prevention Auckland’s prior written consent.


These terms and conditions and any matters or disputes connected with this site will be governed by New Zealand law and will be dealt with in New Zealand courts.